Last Modified: July 25, 2019
The processing of personal data by transparent means and with your consent will continue to be of utmost importance to us. In line with the Nigeria Data Protection Regulation (NDPR), we have updated our policies to ensure that your data are being processed lawfully.
What information do we collect?
From your use of our Services/Website - We collect information about you directly from you, with your consent, when you provide us with an order for your transcript or use our other services (e.g. transcript and academic documents Verification Services) and the website. You provide us with Your Information such as Matriculation Number, Email Address, Phone Number, Name, Department, Month & Year of Graduation, User's Certificate Reference No, mailing address, payment card information and other contact details.
Log information: We use server logs to record information that your browser sends whenever you visit our website, including your web request, Internet Protocol address, browser type, browser language, the date and time of your request. This information is used to identify and track the progress of confirmations, and to maintain an audit trail.
When submitting any of Your Information, we advise that you put in the correct details of Your Information. As any inaccurate information you submit to us might limit your ability to use our service or may affect our ability to contact you. When you notice that the information you submit to us is inaccurate, kindly contact us [email protected] to rectify your data.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To process your request for service
- To provide you with access to the Website and the use of Apps and Services that you may request from time to time. Your email address and password are used to identify you when you sign into the Platform
- To seek your participation in surveys, and to conduct and analyze the results of those surveys if you choose to participate
- To provide you with support
- To respond to you about any comment or enquiry you have submitted
- To prevent or take action against activities that are, or may be, in breach of our Terms of service or applicable law
- For identification and verification purposes
- For marketing, sales and promotional activities
- For product development, to build higher quality and more useful services
- For security purposes and other purposes stated in these policies
By submitting Your Information to us, you give us your consent to use Your Information for the above purposes. We also collect Your Information to update or rectify your profile. Where we decide other options of processing your data, we will inform you.
We take reasonable steps to ensure that Your Information we process is accurate, complete, and current, but we depend on you to update or correct Your Information whenever necessary before your request is processed. We are not responsible for any harm that might arise resulting from the use of inaccurate personal data that was provided by you. You may be required to identify yourself and the information requested to be accessed, corrected or removed before processing such requests.
How do we protect your information?
We implement a variety of security measures to maintain the safety of Your Information when you place an order or enter, submit, or access Your Information.
We use a secure server to process Your Information. User's payment information is processed by a PCIDSS CERTIFIED payment gateway; User's password is encrypted and stored to prevent to prevent unlawful access to Your Information. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology using HTTPS. Access to your data is only by those authorized with special access rights to our systems, and is required to keep the information confidential. Internal measures are taken to reduce information security risks and include reviews of our data collection, third-party storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access.
However, we do not guarantee 100% security. We shall inform you where we notice any data breach.
Service providers (Sub-processors)
To provide you with these services we engage qualified third parties that assist us with different services which include financial institutions and payment processors. These Sub-processors set out below provide cloud hosting and storage services; assist in providing customer support; as well as incident tracking, response, diagnosis and resolution services. They include Remita, Tawk.to, Amazon Web Services, Mad Mimi, MailChimp, Survey Monkey, Zoho mail, EApps. We work and operate with them to ensure that the services we provide you meet your demand and expectation. Our service providers are based in all parts of the world. Be rest assured that their access to Your Information is limited.
Confidential /Disclosure of information
The information you provide us will be kept confidential and we shall only disclose such information in accordance with the following below;
Service providers, vendors and contractors (collectively, "Service Providers"):- We may disclose Your Information to our service providers that assist us in providing the services to you. These service providers are necessary, therefore their access and use of Your Information is limited.
Disclosure to Government Authorities, Legal actions:- Your Information may be disclosed to a court or Government authority to respond to subpoenas, court orders, or other legal process; to establish or exercise our legal rights, to investigate, prevent or take action regarding illegal or suspected illegal activities or to protect our property; to protect other users, to defend ourselves against legal claims; or as otherwise required by law.
Employee, agents, affiliates, representatives:- We may disclose Your Information to our employees, representatives agents and affiliates provided that such third shall take measures to keep the information confidential and abide by this terms of service.
Rights to Your Information
As a user, you have certain rights/control over the information you submit to us. You have the right to:
- access and confirm Your Information
- withdraw your consent form processing Your Information (this does not affect already processed information)
- rectify or update any inaccurate or outdated information
- know the purpose for processing Your Information
- restrict the processing of Your Information
- erase any information we hold about you
- request for a copy of the information we keep about you
- object/refuse Your Information for direct marketing
- port your data, where feasible
When you make a request to exercise any of the above rights, we shall provide you with your personal information and other necessary information as requested by you. However we reserve the right to charge you or refuse your request where we notice that your request is repetitive or excessive. Your rights to erasure of Your Information does not apply to legal necessaries like invoices, audit logs, subscription information, and Your Information archived on our back-up systems which we shall securely isolate and protect the use of it from any further processing to the extent required by applicable law etc.
The Information we retain
Your Information will be kept online for you to access it easily. We are statutorily obligated to retain the data you provide so as to comply with regulatory guidelines and laws applicable to us, our banking providers and payment card processors. Therefore, even after completion of your service request, we will retain certain data to comply with these obligations. We may retain Your Information where there is a need for legal necessaries like audit logs, payment information etc.
Controllers and Processors
You and the University are the Controllers as you decide the purpose of processing your data.We are the processors of your data.
You give your express and informed consent to us using your personal information for the purpose of direct marketing in order to provide you with information and tell you about our services which we consider may be of interest to you.
You may unsubscribe from receiving any further communication from us at any time. If you do not wish to receive direct marketing communications from us, please contact us via the details provided below. You can also click the Unsubscribe button in the direct marketing messages sent via email.
Based on the expectation of a successful engagement, You give us permission to use your name and/or logo/brand in our marketing materials. You also give us permission to create a customer success story explaining usage of the product and to provide customer reference calls upon request.
You shall not export, re-export, transfer, or make available, whether directly or indirectly, any regulated item or information to anyone outside Nigeria in connection with this Agreement without first complying with all export control laws and regulations which may be imposed by the Nigerian Government and any country or organization of nations within whose jurisdiction you operate or do business.
Where you notice any data breach, kindly inform us immediately. Parties agree to settle any dispute relating to breach of data by negotiation. To the maximum extent permitted by applicable law, our liability for whatever cause, whether in contract or in tort, or otherwise, will be limited to money damages and shall not exceed the amount corresponding to the payment you made for our service to you. We shall not be liable for any claim if no written notice is received by us within one month after the occurrence of the breach of data.
Where a jurisdiction does not provide for limitation of liabilities or exclusion of liability, in such case, our liability shall be the minimum permitted under such applicable law.
Questions, Suggestions and Complaints
For any privacy-related questions, suggestions, unresolved problems, or complaints you may contact us at [email protected]
You can also contact our Data Protection Officer via Email: [email protected] .
Where you notice any data breach, kindly inform us immediately.
When you make a request over these policies or as it relates to our service, you agree to provide us with any necessary information we ask you to confirm your identity.