Last Modified: May 24, 2018
The processing of personal data by transparent means and with your consent will continue to be of most important to us. If you do not understand these policies, kindly contact us at [email protected]
What information do we collect?
From your use of our Services/Website We collect information about you directly from you, with your consent, when you provide us with an order for your transcript or use our other services (e.g. transcript and academic documents Verification Services) and website. You provide us with Your Information such as Matriculation Number, Email Address, Phone Number, Name, Marital Status and Department
Log information – We use server logs to record information that your browser sends whenever you visit our website, including your web request, Internet Protocol address, browser type, browser language, the date and time of your request. This information is used to identify and track the progress of confirmations, and to maintain an audit trail.
When submitting any of Your Information, we advise that you put in the correct details of Your Information. As any inaccurate information you submit to us might limit your ability to use our service or may affect our ability to contact you. When you notice that the information you submit to us is inaccurate, kindly contact us [email protected] to rectify your data.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To process your request for service
- To provide you with access to the Website and the use of Apps and Services that you may request from time to time. Your email address and password are used to identify you when you sign into the Platform
- To seek your participation in surveys, and to conduct and analyze the results of those surveys if you choose to participate
- To provide you with technical support
- To respond to you about any comment or enquiry you have submitted
- To prevent or take action against activities that are, or may be, in breach of our Terms of service or applicable law
- For identification and verification purposes
- For marketing, sales and promotional activities
- For product development, to build higher quality and more useful services
- For security purposes and other purposes stated in these policies
By submitting Your Information to us, you give us your consent to use Your Information for the above purposes. We also collect Your Information to update or rectify your profile. Where we decide other options of processing your data, we will inform you.
We take reasonable steps to ensure that Your Information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary before their request is processed. We are not responsible for any harm that might arise resulting from the use of inaccurate personal data that was provided by any user. Users may be required to identify themselves and the information requested to be accessed, corrected or removed before processing such requests.
How do we protect your information?
We implement a variety of security measures to maintain the safety of Your Information when you place an order or enter, submit, or access Your Information.
We use a secure server to process Your Information. User's payment information is processed by a PCIDSS CERTIFIED payment gateway; User's password is encrypted and stored to prevent to prevent unlawful access to Your Information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology using HTTPS. Access to your data is only by those authorized with special access rights to such systems, and are required to keep the information confidential. Internal measures are taken to reduce information security risks and include reviews of our data collection, third-party storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access.
However, we do not guarantee 100% security. We shall inform you where we notice any data breach
Service providers (Sub-processors)
To provide you with these services we engage qualified third parties that assist us with different services which include financial institutions and payment processors. These Sub-processors set out below provide cloud hosting and storage services; assist in providing customer support; as well as incident tracking, response, diagnosis and resolution services. These service providers are Interswitch, Tawk.to, Amazon Web Services, Mad Mimi, MailChimp, Survey Monkey, Zoho mail, EApps. We work and operate with them to ensure that the services we provide you meet your demand and expectation. Our service providers are based in all parts of the world. Be rest assured that their access to Your Information is limited and they will not disclose Your Information.
Confidential /Disclosure of information
The information you provide us will be kept confidential and we shall only disclose such information in accordance with the following below;
Service providers, vendors and contractors (collectively, "Service Providers"):- We may disclose Your Information to our service providers that assist us in providing the services to you. These service providers are necessary, therefore their access and use of Your Information is limited. They shall keep all of Your Information confidential and will not disclose it to any persons.
Employee, agents, affiliates, representatives:- We may disclose Your Information to our employees, representatives agents and affiliates provided that such third party (ies) shall take measures to keep the information confidential and abide by this terms of service
Rights to Your Information
As a user, you have certain rights/control over the information you submit to us. You have the right to:
- access and confirm Your Information
- withdraw your consent form processing Your Information (this does not affect already processed information)
- rectify or update any inaccurate or outdated information
- know the purpose for processing Your Information
- restrict the processing of Your Information
- erase any information we hold about you
- provide you a copy of the information we keep about you
- object/refuse Your Information for direct marketing
- port your data, where feasible
When you make a request to exercise any of the above rights, we shall provide you with your personal information and other necessary information as requested by you. However we reserve the right to charge you or refuse your request where we notice that your request is repetitive or excessive. Your rights to erasure of Your Information does not apply to legal necessaries like invoices, audit logs, subscription information, and Your Information archived on our back-up systems which we shall securely isolate and protect the use of it from any further processing to the extent required by applicable law etc.
The Information we retain
Your Information will be kept online for you to access it easily and will be stored for as long as the purposes for which they were collected. We are statutorily obligated to retain the data you provide so as to comply with regulatory guidelines and laws applicable to us, our banking providers and credit card processors. Therefore, even after completion of your service request, we will retain certain data to comply with these obligations. We may retain Your Information where there is a need for legal necessaries like audit logs, payment information etc.
Controllers and Processors
You and the University are the Controllers of this service as you decide the purpose of the service. We are processors of your data.
You give your express and informed consent to us using your personal information for the purpose of direct marketing in order to provide you with information and tell you about our services which we consider may be of interest to you.
You may unsubscribe from receiving any further communication from us at any time. If you do not wish to receive direct marketing communications from us, please contact us via the details provided below. You can also click the Unsubscribe button in the direct marketing messages sent via email.
Questions, Suggestions and Complaints
For any privacy-related questions, suggestions, unresolved problems, or complaints you may contact us at [email protected]
You can also contact our Data Protection Officer @ [email protected]
Where you notice any data breach, kindly inform us immediately.
When you make a request over these policies or as it relates to our service, you agree to provide us with any necessary information we ask you to confirm your identity.